If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a product has a major defect, you are entitled to:
Reject the goods and receive a refund
Reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
Keep the goods and receive compensation for the drop in value caused by the problem.
This also applies to any Product that is lost in Transit during delivery if you’ve accepted the [mandatory] signature request. If you think that a Product is defective you should contact our Customer Service Help Center on Live Chat and/or [email protected] Where a Product is defective and needs to be replaced or repaired returned shipping would be arranged at the expenses of Buy weed Australia.
RETURNING A PRODUCT
RETURN AUTHORISATION NUMBER – A MUST HAVE
A Return Authorisation (RA) number is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be packed in the original, unmarked package including any accessories that were shipped with the Product. If the accessories and/or packages have been tampered with, only a partial credit will be applied.
ORGANISING A RESHIP ON PRODUCTS
cannabis express shop will pay for reshipped items automatically if you notify us of your claim with a day after delivery. You must make a claim with the RA number that was given by a Customer Representative. You must upload a picture of the unopened packaged in its sealed bag of the missing Product and/or defective Product. We will notify you when we’ve determined that the Product is missing and/or defective. Customer Service will email you a PDF voucher containing the RA of the Product that is being affixed.
WHEN A REPLACEMENT PRODUCT IS ARRANGED
A replacement for the same Product that you ordered will be shipped to the delivery address on the original order our expense after we have received a confirmation claim on your Product.
The delivery time for the replacement product will be the same as stated for the original Product.
Consumer Guarantees apply to all replacement Products.
RETURN / REFUND
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 7 days from the purchase date.
1. PARCEL MUST BE RETURNED WITHIN: 7 DAYS
2. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
3. Refund will be given in full using the same method used in making payments.
4. Refunds must be signed and made within a period of 5 working days
Note that, In most cases, this will be minus shipping and fund transfer fees, although if it was a blatant mistake by us we’ll pick up everything. Bottom line, we want you happy!